Return & Replacement Policy
Last updated: July 2026
Nolimit Shop is committed to ensuring customer satisfaction. We offer product replacement (not cash refund) for qualifying issues within the warranty period.
✅ Eligible for Replacement
- Product does not match the description (wrong country, format, or type).
- Account credentials are invalid at the time of purchase (cannot login).
- Account is permanently banned/suspended before warranty expires.
- Missing advertised features (e.g., "2FA enabled" but 2FA is not set up).
❌ NOT Eligible for Replacement
- Account banned due to buyer's own actions after purchase.
- Warranty period has expired before the complaint was filed.
- Product was used, modified, or password was changed by the buyer.
- Buyer failed to provide sufficient evidence (screenshots, error messages).
- Buyer requests a refund instead of replacement (balance refunds only).
How to Request a Replacement
Check within warranty
Verify your product immediately after purchase. Most warranties are 24–48 hours.
Gather evidence
Take screenshots showing the issue: login errors, ban messages, or missing features.
Contact support
Open a ticket via Telegram bot with your Order ID and evidence attached.
Wait for review
Our team will verify your claim within 1–24 hours.
Receive replacement
If approved, replacement product or balance credit will be issued automatically.
⚠️ Important Notes
No cash refunds. All approved claims result in product replacement or balance credit.
Evidence is required. Claims without screenshots will be denied.
One claim per order. Multiple claims for the same order will not be processed.
Dispute resolution is final. The administration's decision is binding.